It Support

IT Support Services Friendly, Jargon Free Support

In a competitive business world, any down time caused by an IT issue can be costly, in more ways than one. At Wood ITC, we do the hard work to make sure you don’t lose out.

Through our range of trusted IT support, you can have true peace of mind. Your systems, software and hardware will be monitored, updated and maintained to the highest standards.

Our support services help you to stay on track, whether you are a small business operating a handful of computers, or a team of several hundred.

Silent IT Support

Our Silent IT Support Services are great for any business needs. Our specialist Cloud Service allows us to present updates for your system at any time, even when you are not there, so that you don’t have to do it yourself. Our Silent IT service offers a wide range of benefits

  • No Down Time – With your authorisation, major updates and software installs can be set up with your approval, meaning that apps and vital business software can be installed exactly as you want them, without delay or any down time.
  • Manage Access – Want to manage who can access softwares? The Silent Install Service will allow your staff to access only the apps or software they need they need to do their job, from a secure database.
  • Securing Your Data – Silent IT Services allow us to download and update anti-virus software automatically.
  • Quick Fix – With our silent services, we can identify problem issues and fix them remotely, access your machines without you having to put them in for service.
  • Up-to-Date Reporting  – We provide your manager with reports of installs, machine reports so that we can and prevent risks before they happen.

A Fully Proactive IT Service

We understand that your business needs your workflow to be disruption free, with no down time. Which is why we believe in finding and resolving issues before they become a problem for you. Even so, unexpected problems do crop up, but with a Wood ITC support package you can rest assured that you can call our support team and get the help and advice you need, and a solution that is effective for you.

Tech Health Check

Our managed services provide you with an exceptional IT support service, starting with our Tech Health Check. By auditing the IT equipment currently in place, we can  supply you with a full report outlining our recommendations and a plan of action, to keep your systems in tip-top shape, as well as a recommended ongoing support package.

Cloud Package and Managed Support

Wood ITC can also offer you and your business a complete cloud package managed and supported by us at the fraction of the cost. Click here to find out more about our hosting packages.

24/7 IT Support

All our support packages include 24/7 access to our support desk allowing you to create, update and track support tickets. It also includes 9am-5pm Mon-Fri remote support as standard.

You can then choose any additional services you feel would be a benefit to your business, including.

  • Antivirus and Security Management
  • Backup and Recovery Management
  • Monthly IT Audit
  • Quarterly IT Audit
  • Annual IT Audit
  • Policy / Tender Assistance
  • On Call Service
  • Onsite Support

Contact us today, for your free Tech Health Check, or talk to us about your needs, before they become a problem for your business.