There’s been a number of issues around the 10th Anniversary Update of Windows and the problems that have occurred with Kaspersky conflicts. Rachael Smith, Operations Manager at Wood ITC, tells us about the problems users might face and how to deal with them.
One of my roles is keep our clients and the businesses we work with up to date with any potential problems that are coming up in the IT sphere.
Recently, I’ve been dealing with a number of issues people have been having after the Windows 10 Anniversary Update – that’s the Threshold 2 and Redstone 1 updates, for those of you who follow such things.
The problems that have cropped up, range from simple error messages, right through to the entire Office Suite shutting down and not working.
But they have all occurred when people are using Kaspersky Anti Virus Software, particularly older versions of the software.
It seems that these older versions of Kaspersky really didn’t like the new Windows update, and the resulting software conflicts have left Kaspersky not working, which means that your computers and business networks are open to security risks, viruses and cyber attacks.
So, to help you out, I’m going to take you through a few of the common problems and show you how to get them fixed quick, to get Kaspersky up and running again – keeping your computers and networks secure.
The first issue I want to talk about is the “Licence Not Found” error that’s popped up after the Threshold 2 and Redstone 1 Windows updates have been installed.
The best way to stop this happening is to prevent it in the first place. So, before you update Windows 10, do these things:
First – Update the antivirus databases of your Kaspersky Lab application
Then – Update Windows 10
If you updated Windows 10 already and you’re getting the “License Not Found” error, then it’s back to the old IT Crowd favourite of turning it on and off again. Restart the computer and then activate the Kaspersky application once again.
This should fix the problem, but if you still have problems then you’re going to have to remove Kaspersky completely and install it again.
If Kaspersky has disappeared from your computer altogether after the Windows 10 upgrade, it’s probably because the version you were running was not compatible.
It’s easy to fix this, but it takes a few steps.
First – download the removal tool from Kaspersky Lab products. Download the removal tool
Second – Remove the remaining Kaspersky files using the tool you’ve downloaded.
It might be that you have several versions on your computer. So you’ll need to remove each one of them and (this is the annoying bit) you’ll need to restart your computer after each time.
This can take a bit of time, but you need to do it to make sure there aren’t any more conflicts in the system.
You’ll get a screen that looks like this, and you need to put the code in.
Thirdly – Once you’d done all that and Kaspersky is completely removed, you need to download and install the latest version of Kaspersky that’s compatible with Windows 10 Anniversary Update, using these links:-
Some people who were using a Kaspersky version that was earlier than 15.0.2 before the Windows 10 Anniversary Update, and then installed version 17.0.0 after the update, have hit problems too. With the following errors and notifications coming up:-
Or a screen that looks like this:-
To sort out this issues, remove Kaspersky from the computer and install it once again.
It’s hard to keep track of all the different error cores, but we have had these two, 1316 and 1714 coming up on a screen that looks like this:-
Once again, the only way to sort the problem out is to go for a complete removal and reinstallation. Using the removal tool from Kaspersky.
Just remember to remove all the versions, and aways use the tool to do it. If you try and do manual deletes or drag the icon into the trash, it won’t do a thorough job and might take more time to remove.
This message that the Installation Files are Corrupted message can also come up in a box like this:-
This is a little more complex to solve and requires looking for some of the set up files on your computer.
You need to to remove the Kaspersky Lab Setup Files that in Program Data on your main computer drive. Usually the C – Drive
To find these files, press the Win button and R together and then type
c:\programdata\Kaspersky lab setup files into the Run window.
That will bring up the folder of contents and files. Delete them all.
Then, you need to download the new version of Kaspersky that’s compatible with Windows 10.
Restart the computer and you’re safe and secure … Until the next Windows update comes out!
We’ve heard that some people have had major problems with the Office Suite after the updates.
If Office stops working, don’t whatever you do, change or delete the Office Suite.
Kaspersky is causing the problems so remove Kaspersky, like we’ve shown earlier using the removal tool and then reinstall the latest version. If the problem continues, call one of our support staff, and we’ll be able to help you out.
It’s the same process if Outlook suddenly keeps asking for passwords.
Remove Kaspersky, in the proper way. Reinstall the latest version and you it should sort out the problem.
If you keep encountering issues, it may be that there are other conflicts, in which case, give us a call and we can help put it right for you.
We really hope you found this helpful. If you have any questions, comment below, drop us an email or give us a ring.
We are here to help and we promise we won’t just talk IT Jargon at you.